Data protection policy

Your visit to this website clearly demonstrates how important privacy and personal data protection are to you. However, there is no reason to worry. We are fully committed to protecting your privacy, and we assure you responsibly that safeguarding your personal data is a priority in conducting and organizing all our business processes.

We respect the confidentiality of your personal data and always act in accordance with the relevant provisions of laws and regulations governing the protection of personal data, as well as the provisions of this Privacy Policy. In this regard, your opinion is highly important to us, and we kindly ask you to contact us at the addresses provided below in this Notice if you have any questions.

For the reasons stated above, we have prepared this detailed Privacy Notice to transparently and easily inform you about the processing of your personal data. First and foremost, we want to inform you about (i) the personal data we collect, (ii) the purpose for which we collect them, and (iii) your direct rights regarding the processing.

 

Scope of Application of this Notice

During our day-to-day business operations, Glazir Ltd. engages in a wide range of relationships, both with customers (consumers) and business partners, as well as with our employees. For this reason, it is necessary to clearly define the relationships or types of interactions to which this Notice applies. Therefore, this Notice applies exclusively in the following cases:

  • If you visit our website;
  • If you contact our customer service;
  • If you share advertisements for our website on relevant web platforms;
  • If you contact us via email for business purposes;
  • If you submit a job application to Glazir Ltd.;
  • If you contact us in any other way for business purposes.

 

Who processes your personal data?

Regarding the processing of personal data outlined in this Notice, Glazir Ltd., with its headquarters at Oborovo, Posavka Street 56, VAT ID 58767554828 ("Glazir"), is the data controller within the meaning of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 ("GDPR").

 

What data do we collect and what do we do with it?

During our interaction with you, we process various personal data. The processing will depend on both the type of interaction we have with you and the service we provide to you. Therefore, below we outline the personal data we process, as well as the purpose for which we process them:

Full name and contact information (including address, email, phone/mobile number)

How do we use your data?
Providing information about our products - We use your personal data to complete the purchase and finalize the offer with you as one of our potential customers. The purpose of this process is to perform actions that are necessary and precede the purchase process (contract conclusion). Legal basis - Performance of pre-contractual measures (Article 6(1)(b) of the GDPR).

Purchase and delivery of purchased products - We use your personal data to deliver the ordered (purchased) products to the specified address. The purpose of this process is to fulfill our obligations under the sales contract we have concluded with you. Legal basis - Performance of a contract (Article 6(1)(b) of the GDPR).

Establishing business cooperation - We use your personal data to establish business cooperation with you. The purpose of this process is to perform actions that are necessary and precede the business cooperation process (contract conclusion). Legal basis - Performance of pre-contractual measures (Article 6(1)(b) of the GDPR).

Data about OIB (Identification Number)

How do we use your data?
Providing information about our products - We use your personal data to complete the purchase and finalize the offer with you as one of our potential customers. The purpose of this process is to perform actions that are necessary and precede the purchase process (contract conclusion). Legal basis - Performance of pre-contractual measures (Article 6(1)(b) of the GDPR).

Purchase and delivery of purchased products - We use your personal data to deliver the ordered (purchased) products to the specified address. The purpose of this process is to fulfill our obligations under the sales contract we have concluded with you. Legal basis - Performance of a contract (Article 6(1)(b) of the GDPR).

Establishing business cooperation - We use your personal data to establish business cooperation with you. The purpose of this process is to perform actions that are necessary and precede the business cooperation process (contract conclusion). Legal basis - Performance of pre-contractual measures (Article 6(1)(b) of the GDPR).

 

Transfer of your personal data

Depending on the type of interaction you have with Glazir, we may exchange certain personal data with third parties. We guarantee that the purpose of the exchange is not the exploitation of your personal data but to exchange them for the purpose of providing quality and timely service and compliance with legal and sublegal obligations.

Therefore, depending on the situation, Glazir may exchange personal data with the following categories of individuals:

  •  Our business partners - in order to perform the service you have requested from us. Our partners will use personal data only to the extent and for the purpose of the task they received from Glazir or according to the rules they have established as data controllers.
  • If necessary, with third parties and public authorities, in order to (i) comply with legal or sublegal rules, (ii) comply with mandatory instructions or orders from public authorities, (iii) prevent and/or report abusive and illegal activities, (iv) protect the rights and personal safety of our employees, or (v) if necessary due to lawsuits and other legal claims.
  • With all other individuals, if we have received your explicit consent for such exchange or if we are obliged to do so based on a legal provision or if we have a legitimate interest in doing so.

In exceptional cases, in the event of changes in the status of Glazir (e.g., merger, consolidation, separation, etc.), your personal data may be transferred to another legal entity.

Finally, we inform you that when you communicate with us through social media (e.g., Facebook, LinkedIn, Instagram), Glazir does not process personal data that you have shared with those social media platforms in any other way than stated above. Also, Glazir does not transfer such data to any other person except as mentioned above. We advise you to read the notices on personal data processing published by such data controllers on their websites to understand the purpose and manner of processing personal data on those social media platforms. If you have any questions, please contact us at the email address provided below in this Notice.

 

Your data and third countries

Your personal data is processed and transferred exclusively within the European Union or the European Economic Area.

 

How long do we store your data?

The storage period of your personal data will primarily depend on the purpose for which they were collected. In this regard, we guarantee that we will not retain your data longer than necessary for the fulfillment of the purpose for which they were collected.

In exceptional cases, we may have a legal obligation to retain certain data for a longer period than necessary for the fulfillment of the processing purpose. In such cases, personal data will be stored only within the legally prescribed minimum. For example, records and documents on daily cash transactions, business books and accounting records, and other records must be kept for a minimum of 10 years.

Finally, we also inform you that, provided the prerequisites prescribed by the GDPR are fulfilled, you have the right to request the erasure of your personal data in Glazir's possession. Instructions on how to exercise your rights are detailed in the "Your Rights" section.

 

Your rights

In order to effectively control the processing of your personal data, you have a number of rights that, in legally prescribed cases, you can exercise directly with Glazir.

These rights include:

  • The right to inquire whether Glazir processes your data and, if so, to request detailed information about the processing itself;
  • The right to request access to your personal data, so that Glazir can provide a copy of them, in physical or digital form;
  • The right to request correction of your inaccurate or incomplete personal data that we possess;
  • The right to request the erasure of your personal data that we possess;
  • The right to request restriction of the processing of your personal data;
  • The right to request the transfer of your personal data that we possess to another data controller in a structured and machine-readable format;
  • The right to object to the processing of your personal data by Glazir, especially regarding any direct marketing based on Glazir's legitimate interest and automated processing;
  • The right to withdraw your consent for the processing of your personal data, if the processing is based on consent;
  • The right to lodge a complaint with the supervisory authority - in Croatia, that is the Croatian Personal Data Protection Agency, Selska cesta 136, Zagreb, azop@azop.hr, tel: 01 4609-000.

If you wish to exercise any of the above rights (except the last one), please contact us using the contact information provided in the "How to Contact Us?" section. Please note that in order to successfully process your request, we will first need to verify your identity (e.g., by sending a copy of your ID card). The provided personal data will be used solely for identification purposes and will be deleted immediately upon verification of identity.

Exercising the above rights is completely free of charge. However, in case your requests for exercising rights are obviously unfounded or excessive (e.g., due to frequent repetition within a short period), we reserve the right, at our own discretion, to (i) charge a reasonable fee for handling the request or (ii) refuse to comply with the request.

 

Cookies

 

What exactly are cookies?

Cookies are small pieces of information which are stored on your computer, tablet or mobile phone when Internet pages are visited and which, in general, are used for a more effective design of Internet pages. Some cookies (Session Cookies) are deleted automatically when the browser is closed, others (Persistent Cookies or Tracking Codes) are archived on the corresponding hardware until a certain expiration date or until the temporary memory of your browser has been emptied and enable us to be able to identify you as a repeated visitor to our Internet pages. The majority of Internet browsers accept cookies automatically. However, with simple clicking, you can change the settings of your browser if you do not wish this. More detailed information on cookies can be found at aboutcookies.  

Which types of cookie exist?

There are different types of cookies, but they can be divided into the following two main categories:

(i) According to the sender of the cookie:

  • First-party cookies - cookies delivered to your Device by our website;
  • Third-party cookies - cookies delivered to your Device by a website other than the one you visited.

(ii) According to the storage time:

  • Session cookies - cookies that are automatically deleted when you close your browser;
  • Persistent cookies - cookies that remain stored on the Device, linked to the Device's IP address, for a maximum of 30 days. They allow recognition of your Device during the next visit to the website. The user can manually remove persistent cookies.

Use of cookies

Our website uses the following type of cookies:
Technical cookies - cookies that are strictly necessary to provide the service you have requested and for the website to be operational.

Legal basis

The legal basis for the use of cookies is provided by point (f) of Article 6(1) GDPR. Only the Internet protocol address is stored here – no other personal data.

How to contact us?

We are available at any time for you to contact us regarding the processing of personal data by Glazir. In this regard, Glazir has appointed a data protection officer whom you can contact at any time regarding all questions concerning the processing of your personal data and the exercise of rights under the Regulation.

Therefore, if:

  • you want to exercise any of your aforementioned rights; or
  • you have any questions, comments, or suggestions regarding the processing of personal data,

please feel free to contact us at any time, using the following contact information of the Glazir Data Protection Officer:

Email: info@glazir.hr
Official: Elizabeth Glad

 

Changes to the privacy notice

In order to comply with the requirements of the GDPR and other applicable regulations, this Privacy Notice has been updated and revised on February 27, 2024.

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